We are seeking a bilingual Customer Service & Claims Representative to support our Spanish-speaking customers. This role is responsible for handling customer calls, processing claims information, maintaining policy records, and ensuring accurate documentation within our agency management system. This position will start around September 1st

Responsibilities

• Answer calls and assist Spanish-speaking customers.
• Intake and report insurance claims to carriers.
• Enter customer and policy information into the AMS system.
• Maintain accurate records and documentation.
• Prepare claims reports and related paperwork.
• Process policy issuance and updates.
• Provide professional customer service and support.

Skills

• Bilingual Spanish/English communication
• Customer service and phone skills
• Data entry and attention to detail
• Organization and record management
• Computer proficiency

Requirements

• Previous customer service or office experience preferred.
• Strong communication and interpersonal skills.
• Ability to accurately enter and maintain data.
• Ability to multitask and manage administrative responsibilities.
• Comfortable working in a fast-paced office environment.
• High school diploma or equivalent preferred.