Entry Level Cost Estimator

Located in Gastonia, NC

Essential Duties and Responsibilities

• Prepare accurate and timely quotations for customers based on product specifications and requirements.
• Serve as a backup to Customer Service by answering customer inquiries and processing orders.
• Enter and maintain shop orders within the company system.
• Create, update, and maintain brush specifications and product records.
• Process specification changes and ensure all related documentation is updated accurately.
• Prepare and coordinate sample shipments to customers.
• Monitor open orders and provide customers with delivery updates and tracking information.
• Maintain and manage open order reports and spreadsheets.
• Coordinate with production and scheduling departments to ensure timely order fulfillment and customer communication.
• Assist customers with account setup by collecting and processing required documentation.
• Take customer orders by phone, email, or other communication methods as needed.
• Support continuous improvement efforts by identifying opportunities to improve quoting and customer service processes.
• Perform other administrative and operational duties as assigned.

 Qualifications

• High school diploma or equivalent required;
• Previous experience in customer service, sales support, quoting, order entry, or manufacturing administration preferred.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook).
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Cross-train in all areas of the office as necessary.
• Experience in a manufacturing environment is a plus.

 Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.
• Ability to interpret and maintain product specifications accurately.
• Professional customer service attitude with a commitment to responsiveness.
• Ability to communicate effectively with customers, production personnel, and management.
• Comfortable working in a fast-paced environment with changing priorities.