Service Coordinator

Located in Richmond Hill, GA

Position Summary

We are seeking a highly organized, tech-savvy Service Coordinator with construction industry experience to oversee service scheduling, customer communication, and project coordination. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while supporting field technicians, project managers, and customers. Experience in construction, service dispatching, or facility maintenance is highly preferred.

Key Responsibilities

• Coordinate and schedule service calls, installations, inspections, and warranty work.
• Serve as the primary point of contact for customers regarding service requests and updates.
• Dispatch technicians based on priority, location, and workload.
• Track work orders from initiation through completion.
• Maintain accurate service records, documentation, and customer files.
• Communicate with vendors, subcontractors, and internal departments to ensure timely project completion.
• Monitor technician schedules and adjust assignments as needed.
• Review completed work orders for accuracy and billing readiness.
• Assist with purchasing materials and tracking inventory when necessary.
• Ensure compliance with company safety policies and customer requirements.
• Generate reports and maintain performance metrics using company software.

Required Skills

• Strong knowledge of construction processes, terminology, and job site operations.
• Excellent organizational and multitasking abilities.
• Outstanding customer service and communication skills.
• Strong problem-solving and decision-making skills.
• Ability to prioritize tasks in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Professional phone etiquette and written communication.

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