Customer Service Representative

Top Job

Located in Elizabeth, NJ

Salary: $20 - $25

Customer Service Representative

Location: Union County, NJ
Schedule: Full-Time | Monday – Friday
Pay: Competitive, based on experience

Position Summary

Our client, a well-established industrial manufacturing and distribution company, is seeking a motivated and customer-focused Customer Service Representative to join its team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with customers, and excels at managing multiple priorities.

The successful candidate will serve as the primary point of contact for customers, ensuring orders are processed accurately, questions are answered promptly, and a high level of customer satisfaction is maintained.

Responsibilities

• Provide exceptional customer service via phone and email

• Process customer orders accurately and efficiently

• Enter and update customer information in the company's ERP system

• Respond to customer inquiries regarding products, pricing, availability, and order status

• Coordinate with warehouse, production, and shipping departments to ensure on-time order fulfillment

• Resolve customer concerns and issues in a professional and timely manner

• Manage and process orders through the company's Magento eCommerce platform

• Assist with eCommerce order fulfillment and customer transactions

• Utilize QuickBooks to support order processing and customer account activities

• Create and edit documents, spreadsheets, and reports using Microsoft Office 365, including Word and Excel

• Use Adobe Acrobat to view, edit, organize, and manage customer and order documentation

• Maintain accurate customer records and detailed communication notes

• Monitor open orders and proactively communicate updates to customers

• Build strong relationships with customers through responsive and professional service

• Assist with additional administrative and customer service duties as assigned

Qualifications

• Previous customer service or inside sales experience required

• Manufacturing, industrial, distribution, or warehouse support experience preferred

• Strong computer skills with the ability to quickly learn new software

• Proficiency with Microsoft Office 365, particularly Word and Excel, is required

• Experience using Adobe Acrobat or other Adobe applications is strongly preferred

• Experience with Magento eCommerce and QuickBooks is a plus; training will be provided

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• High attention to detail and accuracy

• Ability to prioritize tasks and work effectively in a fast-paced environment

• Professional demeanor with a customer-first attitude

• Reliable, dependable, and a collaborative team player

What We Offer

• Competitive compensation based on experience

• Full-time, stable employment

• Paid training on Magento eCommerce and QuickBooks

• Opportunity for career growth and advancement

• Supportive and team-oriented work environment

Apply Today

If you're highly computer savvy, enjoy working with customers, and are comfortable learning new technology, we'd love to hear from you. Apply today to join a growing organization where your technical skills and customer service experience will make an immediate impact.

Apply Now