Order Desk Specialist

Located in Brea, CA

Salary: $18.00 - $20.00

Document Processing Specialist

Location: Brea, CA
Schedule: Full-Time | Monday–Friday
Pay: $19-$21

 

Job description:

 

The Order Desk Specialist receives and processes all incoming orders and inputs the details of the order into the company's database. This role will support customers and prospects by answering questions and troubleshooting issues over the phone and by email. This role reports to the Supervisor.

 

Responsibilities:

• Answer phone calls - act as the first point of contact for customers and prospects.
• Offer support over the phone and in email and be able to troubleshoot issues quickly.
• Direct calls to the appropriate team members.
• Receive and process all incoming customer orders efficiently that funnel in from email, the website, and other online programs.
• Input data accurately into company's database.
• Assist in QA of legal notices to check for errors prior to serving.
• Other duties as required.

Qualifications:

• 2+ years of customer service experience, administrative or office experience in a similar role
• Associate’s or Bachelor’s Degree is preferred but not required
• Excellent verbal and written communication skills
• Tech-savvy and comfortable with Mac applications, Google Business Suite, Slack, and managing a large volume of email.

Preferred Skills:

• Dependability - an ability to follow through and take ownership of responsibilities.
• A kind and helpful attitude and an ability to facilitate positive customer experiences
• A great eye for detail
• Ability to manage multiple tasks simultaneously in a fast-paced dynamic environment
• Excellent team player
• Ability to identify significant problems and opportunities for efficiencies
• Plans, organizes, and schedules work in an efficient, organized manner.
• Verifiable history of getting things done

How to Apply:

• Download the Express Jobs App @ iTunes or Google Play
• Create an account @: https://www.expresspros.com/nanaheimca/job-openings.aspx and submit to North Anaheim, CA location
• Send your resume to Jobs.AnaheimCANorth@expresspros.com
• Call or Text the Anaheim office @ (714) 399-0951

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