Customer Service Representative

Located in Columbus, MS

Salary: $15.00

Customer Service Representative NEEDED: Columbus MS 8a-5p M-F $15, Benefits offered after hired. READ job description/requirements THOROUGHLY

 

Key Responsibilities

•  Respond promptly and professionally to customer inquiries via phone, email, and in-person (showroom/walk-ins)

•  Guide clients through the selection process for headstones, monuments, markers, vases, and custom engraving options

•  Process orders accurately, including measurements, designs, materials (granite, bronze, etc.), and personalization details

•  Coordinate with production, design, shipping/installation teams to meet deadlines

•  Maintain detailed records in CRM or order management system (e.g., customer preferences, approvals, changes)

•  Provide updates on order status and resolve issues or delays with empathy and efficiency

•  Assist with billing, payments, warranties, and after-sales support

•  Collaborate with funeral directors and cemetery staff on memorial projects

•  Uphold strict confidentiality and sensitivity regarding client information

•  Support showroom displays, photos, and marketing materials as needed

•  Meet or exceed customer satisfaction goals and contribute to team targets

 

Qualifications & Skills

•  High school diploma or equivalent required; some college or relevant certification preferred

•  1–3 years of customer service experience (funeral services, monument sales, manufacturing, or high-touch retail a strong plus)

•  Excellent communication skills—clear, empathetic, and professional, especially in sensitive situations

•  Strong attention to detail and organizational abilities

•  Proficiency with Microsoft Office (Word, Excel, Outlook) and basic CRM/order software

•  Ability to read blueprints, design proofs, or basic product specifications

•  Valid driver’s license and clean driving record (occasional local deliveries or site visits may be required)

•  Comfort working with diverse clients and in a manufacturing environment

•  Background in sales, design, or logistics is a plus

Physical & Work Environment

•  Primarily office/showroom with occasional time on the production floor or at installation sites

•  Must be able to lift up to 25 lbs occasionally and stand/walk as needed

•  Professional yet compassionate demeanor in a respectful workplace

What We Offer

•  Competitive pay + performance incentives

•  Comprehensive benefits (medical, dental, vision, 401(k), etc.)

•  Training on products, design software, and industry standards

•  Supportive team environment focused on quality and care

 

 

Apply for this job and send us your resume at jobs.starkvillems@Expresspros.com

 

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