Job Title

Customer Service Representative – On-Site

Job Description

Express Employment Professionals is hiring a professional and dependable Customer Service Representative for a full-time, on-site opportunity. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and can confidently manage multiple tasks throughout the day.

The ideal candidate is highly organized, detail-oriented, and comfortable working on both the phone and computer for extended periods while ensuring customer inquiries and documentation are handled accurately and efficiently.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

Answering incoming phone calls in a professional and courteous manner.
Assisting customers by answering questions and directing inquiries to the appropriate department.
Processing, organizing, and maintaining documentation accurately.
Ensuring paperwork and electronic documents are routed to the correct departments.
Entering and updating customer information within company systems.
Working on the phone and computer for extended periods throughout the day.
Managing multiple tasks while maintaining accuracy and professionalism.
Responding to customer requests promptly and efficiently.
Collaborating with internal departments to ensure excellent customer service.
Maintaining confidentiality and professionalism with customer information.
Performing general administrative and office support duties as assigned.

Requirements

Previous customer service, receptionist, or office experience preferred.
Strong verbal and written communication skills.
Comfortable working on the phone for extended periods.
Proficient with computers and common office software.
Excellent multitasking and organizational skills.
Strong attention to detail and accuracy.
Positive attitude with a willingness to learn.
Dependable attendance and strong work ethic.
Ability to remain professional while working in a fast-paced office environment.

Skills & Qualifications

Customer Service
Multi-Line Phone Systems
Computer Proficiency
Data Entry
Documentation Management
Microsoft Office
Multitasking
Organization
Time Management
Attention to Detail
Communication Skills
Problem Solving
Team Collaboration
Professional Phone Etiquette

Shifts & Hours

1st Shift
Monday – Friday
On-Site Position
Full-Time

Pay & Benefits

$16.00 – $18.00 per hour, based on experience.
Weekly pay through Express Employment Professionals.
Health, Dental, and Vision insurance options available.
Long-term opportunity with potential for growth.

Why Join Us?

If you're someone who enjoys interacting with people, staying organized, and providing exceptional customer service, this is a great opportunity to join a growing team. You'll gain valuable office experience while working in a professional environment that values reliability, accuracy, and continuous learning.

Express Employment Professionals is an Equal Opportunity Employer. Employment decisions are based solely on qualifications, job requirements, and business needs.

Express Office: Greensboro (South)

1622 Stanley Road

Suite 102

Greensboro, NC 27407

Email us

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