Location: Bellevue, WA

Pay: $20/hour

Schedule:

• Monday – Friday
• 8:00 AM – 5:00 PM

Computer savvy with basic Microsoft Office knowledge and intermediate Excel knowledge. Ability to thrive in a fast-paced, deadline-driven environment while managing high-volume data entry, including entering and changing names, addresses, and other information. Strong attention to detail, math skills, and written and verbal communication skills. Ability to maintain confidential commission information, manage assigned work processes, perform research, solve problems, and accurately document work. Demonstrates initiative, accountability, collaboration, and a commitment to excellent customer service.

• Process distribution partner appointments, agent change requests, commission inquiries, and status requests
• Ensure accurate and timely commission payments within state regulations and internal procedures
• Provide customer service support and handle appointment, commission, EAM, and status calls
• Interpret and apply contractual terms and obligations to policy hierarchies
• Perform quality assurance to ensure accuracy of agent data
• Analyze distribution partner data
• Process agent additions and changes
• Support contracts, licensing, and commissions operations
• Research and resolve agent-related requests and inquiries
• Assess the effectiveness of company guidelines and identify opportunities for improvement
• Maintain accurate records and documentation
• Handle confidential information appropriately

• High school diploma required
• Minimum 3 years of clerical experience or equivalent
• No industry experience necessary
• Data entry experience
• Intermediate Microsoft Excel skills
• Basic Microsoft Office knowledge
• Strong attention to detail
• Math skills
• Written and verbal communication skills

• Maintain confidentiality of commission information
• Possess working knowledge of standard and specialty contracts
• Analyze and create correct business relationships to accurately represent business entities for payments in multiple systems
• Work on own initiative to manage assigned work processes
• Promote collaboration and maintain open communication across functions and departments
• Strong research skills
• Proactive investigator and problem solver
• Ability to identify root causes and resolve issues
• Organized work habits and precise documentation skills
• Commitment to excellent customer service
• Ability to manage high-volume data quickly and effectively
• Comfortable working with sensitive data

• Fast-paced, deadline-driven environment
• High-volume data entry and administrative support role
• Frequent handling of sensitive and confidential information