Customer Service / Sales Assistant

Located in Minnetonka, MN

Salary: Up to $30

Sales Operations Coordinator

NOT REMOTE / NOT HYBRID

Minnetonka, MN

$26-30/hour

 

The Sales Coordinator / Customer Service Representative is responsible for delivering exceptional service to customers and agents. This role supports sales operations by entering orders, providing accurate and timely product information, and ensuring a high level of responsiveness related to pricing, product features, and delivery timelines.

This position plays a critical role in maintaining customer relationships while supporting internal sales efforts. Regular and consistent attendance is an essential function of this position.

ESSENTIAL DUTIES:

• Enter and process sales orders accurately and efficiently.
• Partner with manufacturer sales representatives, electrical distributors, and electrical contractors to provide job quotes, pricing, inventory availability, product information, and shipment details.
• Respond to product and order inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
• Manage product return requests by preparing initial RMA documentation and distributing appropriate communications to customers.
• Utilize Customer Relationship Management (CRM) systems to document activities, communicate with the sales team, and track sales opportunities.
• Support sales efforts through proactive customer engagement and identification of potential sales opportunities.
• Participate in sales training, seminars, and trade shows as assigned.

JOB KNOWLEDGE, ABILITIES, AND SKILLS:

• Strong customer service orientation with a working knowledge of general sales practices.
• Excellent verbal and written communication skills.
• Ability to quickly learn and effectively apply knowledge of the company’s product lines, pricing strategies, and the electrical industry.
• Strong data entry skills with the ability to type at 60+ words per minute.
• Proficiency in Microsoft Office (Outlook, Excel, Word), ERP systems (e.g., SYSPRO), and CRM platforms (e.g., Microsoft Dynamics).
• Ability to troubleshoot basic system or process issues.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to assess situations, draw accurate conclusions, and make sound recommendations.
• Ability to work both independently and collaboratively within a team environment.
• Demonstrated reliability, including regular and consistent attendance.  Regular and consistent attendance is an essential function of this position.

WAYS TO APPLY: (choose one)

• In person: Express Employment Professionals, 33 10^th Avenue South, #130, Hopkins, MN  55343 between 9AM and 3PM,  Monday thru Friday
• Email resume:  hopkinsmn@expresspros.com
• Via our website: expresspros.com/hopkinsmn.  You must submit your application to the Hopkins, MN office.
• Via our job app, #ExpressJobs
• By telephone: (952) 933-1116

Apply Now