Part-Time Customer Service Representative MUST HAVE QuickBooks Experience

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Located in Burlington , ON

Salary: $20 per hour

Job Title:
Customer Service Representative
 
Main Purpose of the Job:
The Customer Service Representative receives and ships customer orders, helps liaise with suppliers managing incoming shipments, deals with logistic suppliers for arrangement shipments and also has some direct customer accounts to continue the Company’s growth path.
 
Duties and Responsibilities:
 
Customer Service
  • Receive/confirm customer purchase orders, confirm/check pricing and quantities and enter into the system
  • Liaise with Company warehouses and freight providers get quotes and arrange shipments
  • Complete all required documentation for shipping goods to customers
  • Liaise with Company customs brokers to ensure smooth shipment across borders
Supplier Liaison
  • Monitor incoming shipments and ensure material reaches Company outside warehouse in a timely manner
  • Work with Company external warehouse providers to ensure product is stored and managed appropriately
Sales
  • To ensure the success of the company, all employees are expected to have some level of sales/customer activity. 
  • Up to 5 customer accounts will be assigned for constant follow up.
Qualifications:
  • High school diploma or equivalent preferred
  • Ability to work both independently and as part of a team
  • Knowledge of Microsoft software is essential
  • Knowledge of ERP systems is essential, Quickbooks online would be ideal
  • Fluent in English.  French and/or Spanish useful but not essential.
  • Excellent problem solving, attention to detail and organizational skills
  • Excellent communication skills (written and verbal) and numeracy
  • The position is part-time Monday to Fridays, from 12pm to 4pm
Working Conditions:
  • Work Environment: Generally deal with customers through email, some phone activity
  • Physical Demands: Sitting or standing at a desk for extended periods.
  • Screen Time: Continuous use of computers and digital monitors.
  • Noise Level: Ambient background noise
  • Stationary Workspace: Desk-bound environment requiring focus in a shared room.
  • Daily Flow: Repetitive tasks dealing with customer orders
  • Once per year perform inventory count at the warehouse
  • Time to time need to visit warehouse time to time for inventory checks or product collection
  • Handling of pigment and dye powders will be needed time to time
Physical Requirements
  • Strength Guidelines
  • No major lifting required.
  • Time to time support marketing by carry small boxes, generally <5kg, time to time 25kg, when delivered by courier
  • Motion Parameters
  • Working at desk
  • Computer work
  • Vision and Hearing Requirements
  • No major vision requirements.  Able to read paper and computer
  • Psychological Demands
  • Able to respond to customers demanding updates on their shipments and likely arrival time.

Express Office: Burlington
440 Elizabeth Street
Suite 102
Burlington, ON L7R 2M1
Email us
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