Order Desk/Customer Service

Top Job

Located in Cambridge, ON

Order Desk/Customer Service Representative

 

To support our dynamic growth we are looking for an Order Desk/Inside Sales Representative to work in our Cambridge office.

 

The Order Desk/Inside Sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with co-workers within the organization – sales, inventory management, warehousing and distribution, product specialists, and technical support.

 

Job Tasks:

• Using exceptional email and telephone skills, serve customers in the high technology industry by providing timely and accurate product information to establish. maintain and advance the customer relationship
• Ensure customer orders are processed and filled per the customers’ requirements.
• Coordinate activity with inventory management, warehouse and distribution, factory production and accounts receivable
• Resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives.
• Prepare product and service performance reports by collecting and analyzing customer data.

Requirements:

• Minimum 3 years customer service experience in an office environment
• 1-2 years college or technical education; College degree desired
• Proficient in Microsoft Office Suite
• Previous experience with online ERP systems
• Experience with Dynamics D365 preferred
• Demonstrated ability to develop and maintain strong customer relationships by providing high customer satisfaction with superior service.
• Strong interpersonal and communications - verbal, written communication and active listening skills
• Demonstrated ability to anticipate and solve customer issues with a sense of urgency.
• Demonstrated ability to follow through, manage multiple accounts and provide sales support.
• Strong attention to detail, time management, and decision-making skills
• Ability to organize and manage multiple priorities
• Self-starter, self-motivated and consistent performer at a high level.

• Thrive in a fast-paced work environment while maintaining a positive attitude.

Apply Now