Employment Specialist

Express Employment Professionals - Pittsburgh East

Location: Pittsburgh, PA
Job Type: Full-Time
Pay Rate: Starting at $18.00+/hour DOE (Depending on Experience)
Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Join Our Team!

Express Employment Professionals is seeking a motivated and customer-focused Employment Specialist to join our Pittsburgh East office. This dynamic role combines recruiting, customer service, relationship building, and account management responsibilities to help connect qualified candidates with leading employers throughout the region.

The ideal candidate enjoys helping people, building relationships, solving problems, and working in a fast-paced environment. If you're looking for a career that allows you to positively impact both job seekers and local businesses, we'd love to hear from you.

Position Summary

As an Employment Specialist, you will play a key role in recruiting, interviewing, placing, and supporting job seekers while maintaining strong partnerships with client companies. You will work closely with candidates and employers throughout the hiring process, helping to create successful employment matches and exceptional customer experiences.

Success in this position requires strong communication skills, professionalism, attention to detail, and the ability to manage multiple priorities throughout the day.

Essential Duties & Responsibilities

Recruiting & Candidate Management

• Source, recruit, and attract qualified candidates through job boards, social media, referrals, networking, and community outreach efforts.
• Interview and evaluate applicants to determine qualifications, skills, work history, and career goals.
• Match candidates to appropriate employment opportunities based on client needs and applicant qualifications.
• Maintain an active pipeline of qualified candidates for current and future openings.
• Guide candidates through the application and onboarding process.
• Maintain accurate and up-to-date candidate records and documentation.

Client Service & Account Management

• Develop and maintain professional relationships with client companies.
• Understand client staffing needs, workplace environments, and hiring expectations.
• Coordinate placements and communicate effectively with clients and associates.
• Provide exceptional customer service and follow-up throughout the employment process.
• Assist with resolving workplace concerns, attendance issues, and assignment-related questions.
• Conduct routine client follow-up to ensure satisfaction with staffing services.

Employee Relations

• Serve as a primary point of contact for associates during their assignments.
• Conduct employee follow-up calls and check-ins.
• Address attendance, performance, and workplace concerns professionally and promptly.
• Promote employee engagement and retention.
• Ensure compliance with company policies and procedures.

Administrative & Office Support

• Maintain accurate documentation and confidential records.
• Enter and update candidate and client information within company systems.
• Assist with onboarding paperwork and employment documentation.
• Support reporting, compliance tracking, and general office operations.
• Answer phones and provide professional front-office support when needed.
• Assist with special projects and office initiatives as assigned.

Business Development Support

• Identify opportunities to strengthen client relationships and support business growth.
• Assist with lead generation and prospecting activities.
• Participate in local networking, marketing, and community outreach efforts.
• Support client retention and account growth initiatives.

What We're Looking For

We're seeking a motivated, professional, and people-oriented individual who enjoys helping others succeed and thrives in a fast-paced environment.

Successful candidates will possess:

• A positive, energetic, and customer-focused attitude.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• The ability to multitask and prioritize competing responsibilities.
• Strong problem-solving and critical-thinking abilities.
• Professionalism when working with job seekers, employees, and client companies.
• The ability to build and maintain strong relationships.
• Comfort using computers, Microsoft Office, and web-based applications.
• A willingness to learn new systems, processes, and recruiting techniques.
• Dependability, punctuality, and a strong work ethic.
• The ability to work independently while also contributing to a team environment.
• A desire to help people find meaningful employment opportunities and support local businesses with their staffing needs.
• The ability to adapt to changing priorities and work effectively in a fast-paced office setting.

Skills & Competencies

Successful candidates will demonstrate:

• Exceptional customer service skills
• Strong relationship-building and networking skills
• Professional communication skills
• Attention to detail and accuracy
• Problem-solving and conflict-resolution skills
• Ability to work independently and collaboratively
• Strong organizational and time-management skills
• Positive attitude and strong work ethic
• Desire to help others succeed
• Ability to maintain confidentiality and professionalism

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to communicate effectively in person, by phone, and through electronic communication.
• Occasional standing, walking, bending, and lifting up to 25 pounds.

What We Offer

• Competitive starting pay of $18.00+/hour DOE
• Monday through Friday schedule with no weekends
• Paid holidays and paid time off
• Ongoing training and professional development
• Career growth and advancement opportunities
• Supportive and team-oriented work environment
• Opportunity to make a positive impact on the lives of job seekers and local businesses

Why Express Employment Professionals?

At Express Employment Professionals, we are dedicated to helping people find meaningful work and helping businesses build successful teams. Every day presents an opportunity to make a difference in someone's life while supporting the growth of local companies throughout our community.

If you're looking for a rewarding career with purpose, growth opportunities, and a team that values people first, apply today and join Express Employment Professionals!