Weekend Overnight Front Desk Associate

Located in Bloomington, IN

Salary: $17.00 / hr

Are you a friendly, dependable professional who enjoys creating a welcoming experience for guests? We're seeking an Overnight Front Desk Associate to join our team in Bloomington, Indiana. This role is perfect for someone who thrives in a customer-focused environment, communicates professionally, and takes pride in providing exceptional service during overnight hours.

Job Summary

• Greet guests and patrons as they arrive during the overnight shift.
• Process guest check-ins and check-outs accurately and efficiently.
• Take and manage guest reservations.
• Receive, route, and relay incoming, outgoing, and internal phone calls.
• Direct messages to the appropriate individuals.
• Process incoming and outgoing mail and faxes.
• Maintain accurate room availability and guest account records.
• Answer questions regarding the Inn's services, amenities, and local attractions.
• Provide outstanding customer service while serving as the primary overnight point of contact.
• Maintain company standards for quality, professionalism, and productivity.
• Adhere to all company safety policies and procedures.

Experience Required

• High School Diploma or GED required.
• Previous customer service experience required.
• Hospitality or hotel front desk experience preferred.
• Knowledge of the Bloomington area and local attractions preferred.
• Experience working independently with minimal supervision is a plus.

Skills & Qualifications

• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to interact effectively with guests, coworkers, and management.
• Proficiency with Microsoft Office and Adobe Acrobat/PDF.
• Strong PC skills; hotel or motel front desk software experience preferred.
• Ability to maintain accurate records and room accounting.
• Dependable with excellent attendance and punctuality.
• Ability to work collaboratively while also performing independently.
• Comfortable sitting for extended periods and working at a computer.
• Ability to occasionally lift up to 20 pounds.

Location: Bloomington, IN

Position Type: Evaluation-to-Hire

Pay Rate: $17.00 per hour

Schedule: Friday & Saturday, 11:00 PM – 9:00 AM

Ways to apply:

• Complete our online application
• Send your professional resume to Jobs.BloomingtonIN@ExpressPros.com
• Bring your professional resume and visit us in person at 333 E Winslow Rd, Bloomington, IN 47401

About Express Employment Professionals:

• Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can assist you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability
• Referral Bonuses

 

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