Office Administrator

Location: Waterloo, IA
Pay: $20.00/hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Type: Temp-to-Hire Opportunity

Position Overview

Express Employment Professionals is seeking a professional and organized Office Administrator to support daily office operations and provide administrative assistance within a busy insurance office. This role is responsible for managing front-office functions, supporting client service efforts, assisting insurance staff with documentation and scheduling, and helping maintain efficient workflows. This position offers growth potential for individuals interested in advancing into sales or account management opportunities.

Key Responsibilities:

• Manage daily office operations and administrative functions
• Provide excellent customer service to clients in person, over the phone, and through email
• Assist insurance staff with documentation, file management, and policy-related administrative tasks
• Coordinate schedules, appointments, and workflow activities
• Maintain accurate records and ensure timely completion of administrative duties
• Support agency operations by preparing, organizing, and processing documents
• Utilize CRM/AMS systems and other software platforms to maintain client information
• Answer and direct incoming phone calls and inquiries professionally
• Assist with general office organization and operational efficiency
• Support a positive and professional client experience

Qualifications:

• Previous administrative or office support experience preferred
• Experience in a customer-facing or professional services environment is a plus
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office and other office software applications
• Ability to learn insurance systems, processes, and industry terminology
• Strong time-management and multitasking abilities
• Professional demeanor and customer-focused attitude
• High school diploma required
• Additional business or administrative coursework preferred

Equipment & Technology Used:

• Computers and multi-line phone systems
• CRM/AMS software platforms
• Email and scheduling applications
• Printers, scanners, and standard office equipment

How to Apply:

• Call your local Express Employment Professionals office in Waterloo
• Apply online at www.ExpressPros.com
• Stop in and speak with a recruiter