#LORAIN

Key Responsibilities

Office Administration

• Manage daily office operations, procedures, and administrative functions.
• Maintain accurate customer records, contracts, and company documentation.
• Oversee office supplies, equipment, and vendor relationships.
• Develop and maintain efficient filing and record-keeping systems.
• Ensure compliance with company policies and administrative procedures.

Customer Service

• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule appointments, inspections, estimates, and service calls.
• Address customer concerns and coordinate resolutions with management.
• Maintain a positive customer experience from initial contact through project completion.

Scheduling & Coordination

• Coordinate schedules for sales consultants, project managers, and installation crews.
• Monitor project timelines and communicate updates to customers and team members.
• Assist with route planning and job scheduling to maximize efficiency.
• Track project progress and ensure timely completion of administrative tasks.

Financial & Accounting Support

• Process invoices, payments, and customer accounts.
• Assist with accounts receivable and collections activities.
• Prepare reports, spreadsheets, and other financial documentation.
• Coordinate with accounting and payroll personnel as needed.

Team Support

• Assist with onboarding and administrative support for new employees.
• Support management with reporting, data entry, and operational projects.
• Organize company meetings, events, and office communications.
• Foster a positive and professional office environment.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 3+ years of office management, administrative, or customer service experience.
• Experience in construction, home services, waterproofing, or a related industry preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Ability to work independently and handle confidential information professionally.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience with CRM and project management systems.
• Knowledge of basic bookkeeping and accounting principles.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.

Physical Requirements

• Ability to sit, stand, and use office equipment for extended periods.
• Occasionally lift up to 25 pounds.