The Customer Service Support role assists Customer Service Representatives and supports daily customer service operations. This position involves learning company systems, including the Order Management System (OMS), Warehouse Management System (WMS), VoiceLink software, and Microsoft Excel, while providing excellent service to customers and internal departments.

Key Responsibilities

• Answer and direct phone calls, take accurate messages, and assist customers.
• Support Customer Service Representatives with account management and daily tasks.
• Enter purchase orders, review incoming inventory, and process customer information.
• Monitor and respond to customer emails.
• Maintain accurate records, billing worksheets, and job documentation.
• Coordinate with Production, Warehouse, Accounting, IT, and other departments to ensure customer needs are met.
• Follow company policies, procedures, and OSHA safety requirements.
• Maintain an organized, clean, and professional work environment.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and general computer systems.
• Strong attention to detail and ability to manage multiple priorities.
• Professional phone, email, and customer service skills.
• Positive attitude and ability to work effectively in a fast-paced team environment.

Working Conditions

• Professional appearance required.
• Occasional lifting up to 50 lbs.
• Fast-paced office and warehouse environment with moderate noise levels and exposure to paper dust.
• Reliable attendance and punctuality are required.

Interested? Give us a call TODAY -(410) 820-8888 or (410) 860-8888!

We also accept applications in the office or online at www.ExpressPros.com. Resumes are okay too! You can email one to our Easton or Salisbury office.

Not looking, but know someone who is? We offer referral bonuses! Help your friends and family while you also help yourself!