Express Employment Professionals of Everett is hiring an Industrial Service Coordinator & Dispatcher for a well-established industrial service company in Marysville, WA. This is a key operational role responsible for coordinating technicians, managing service schedules, supporting customers, and ensuring efficient service delivery. Training will take place in Everett with the long-term role in their Marysville location.

If you are highly organized, thrive in a fast-paced environment, and enjoy balancing customer communication, scheduling, and administrative coordination, this is an excellent opportunity to join a growing team.

Compensation & Benefits

• Pay: $25.00–$29.00 per hour, DOE
• Full-time position
• Monday–Friday schedule
• Opportunity to join a stable and growing organization
• Professional, team-oriented work environment

Key Responsibilities

• Coordinate and dispatch technicians to service locations based on priority, location, skillset, and availability
• Receive and manage incoming customer calls and emails requesting service
• Schedule, update, and adjust technician routes in real time to maximize efficiency and meet service timelines
• Enter and maintain accurate service requests, job updates, and completion details within company systems
• Monitor technician status throughout the day and provide customer updates as needed
• Communicate job details, schedule changes, directions, and parts information to technicians
• Escalate urgent service issues and scheduling conflicts to management when necessary
• Support technicians with job information, rescheduling, and coordination with other departments
• Maintain accurate customer records and enter customer and job-related data into company databases
• Prepare work orders, complete invoices, maintain service agreements, and process warranty registrations and claims
• Review customer requirements and assist with project documentation and bid package support
• Coordinate with the Purchasing Department regarding required parts and materials
• Review completed work for accuracy and completeness
• Track project issues and facilitate timely resolution
• Deliver exceptional customer service through prompt, accurate, and thorough follow-up
• Assist with customer inquiries and return phone calls and emails in a timely manner

Qualifications

• High School Diploma or GED required
• 1–4 years of experience in dispatching, logistics coordination, service coordination, or administrative support roles
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent time management and prioritization abilities
• Clear and professional verbal and written communication skills
• High attention to detail and accuracy in data entry and recordkeeping
• Ability to solve problems quickly and adapt to changing priorities
• Team-oriented with the ability to work independently and remain self-motivated
• Experience with scheduling systems, dispatch software, or service management platforms preferred
• Two or more years of parts sales or related industry experience preferred
• Mechanical aptitude or technical knowledge of pumps, industrial equipment, or related industries is a plus
• Strong customer service, problem-solving, and decision-making skills
• Proven reliability and dependability
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn new software systems, processes, and technical information

Work Environment

• On-site position in Marysville, WA
• Hours: 7:30 AM–4:00 PM, Monday–Friday
• Fast-paced service and dispatch environment supporting field technicians and customers
• Pre-employment background check and drug screen required

Apply Today

Apply now through Express Employment Professionals of Everett to be considered for this Industrial Service Coordinator & Dispatcher opportunity, or email your resume to Jobs.EverettWA@expresspros.com and include "Industrial Service Coordinator & Dispatcher" in the subject line.

Express Employment Professionals is an Equal Opportunity Employer.