Account Manager

Top Job

Located in Chandler, AZ

Salary: $55,000

The primary function of an Account Manager is to provide outstanding service to customers from initial contact to order delivery.

Reports to

• Sales Manager

Qualifications

• Strong communication and interpersonal skills
• Ability to explore new products, digest information and construct rational decisions
• Proven ability to manage customer orders and requests efficiently
• Ability to think proactively, problem solve and multi-task in a fast paced office environment
• Ability to pay attention to details and follow through on commitments
• Working knowledge of Microsoft Office (Word, Excel, and Outlook)
• High school diploma or equivalent
• Experience in the fastener industry preferred
• Basic understanding of industry quality requirements and quality management systems, namely ISO9001and AS9100
• Willingness to learn in a constantly evolving industry
• Passion and alignment with quality policy, vision, values and operating principals

Principal Duties

• Provide outstanding service to customer accounts
• Receive Requests for Quotes (RFQs) from customers and process in a timely manner
• Conduct customer order process per Core Process specifications (CP-01)
  • Verify drawings and certifications required on all orders
  • Check customer history
  • Check stock status, noting forecast information
  • When necessary, confer with Quality Department on issues relating to certifications, drawings, etc.
  • Call, email, fax vendors to source parts (price and delivery)
  • Verify price, lead-time and quality requirements can be met
  • Determine ideal supplier/manufacturer based on price, lead time and quality requirements
  • Conduct the mark-up process
  • Provide customer with detailed quote including best, realistic lead time, and meeting all quality requirements
• Ensures that all sales activities are in accordance with core processes, ISO 9001 and AS9100
• Receive and review customer order confirmation
• Review contracts
• Process transfer orders
• Create pick tickets when necessary (expedited order, special circumstance, etc.)
• Communicate regularly with other departments to assure orders are processed without incident
• Enter quotes with all necessary information to the Purchasing Department
• Expedite orders when necessary
  • Contact supplier and determine new delivery date
  • Contact customer and advise of delivery status
  • Modify pick ticket and purchase order appropriately
  • Change dock dates
  • Monitor through Quality and Packaging Departments
• Update open order reports and manage customer rescheduling requests
• Manage assigned door-to-floor and VMI programs
• Perform inventory adjustments
• Manage customer inquiries and requests
• Communicate potential new customers/business opportunities to the Sales Manager
• Resolve customer issues
• Perform other relevant duties as assigned

Measures of Performance

The Account Manager will be evaluated by their commitment and ability to:  

• Follow company processes and procedures
• Present and implement recommendations to improve company/department performance
• Demonstrate team spirit, a willingness to help and to act, at all times.
• Provide customers and coworkers with prompt, friendly and knowledgeable responses at all points of contact (phone, email, fax, etc.)
• Ensure customer orders are delivered on-time and as per customer specifications
• Seek out, evaluate and select the best vendors for our customers
• Meet and exceed customer expectations
• Ensure order margins are within corporate targets

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