Quality Control Inspector $18

Located in Boston, MA

The regular schedule is Monday through Saturday. Pay is $18/hour.
Monday and Saturday: 4:00 AM start time.
Tuesday through Friday: 5:00 AM start time. Please note that the schedule is subject to change based on operational needs.

 

The Quality Control Inspector is responsible for reviewing floral products at various stages of operations, including inbound receiving, in-line production, and post-production, to ensure all products meet customer quality standards. This role focuses on inspecting products, identifying potential quality issues, and documenting relevant findings. All findings from the Inspector are communicated directly to the Quality Control Manager, who is responsible for sharing the information with Production, Sales, and Procurement management. These managers will evaluate the situation and coordinate appropriate corrective actions

Reports to: Quality Control Manager

Main Roles and Responsibilities

Pre-Inspection Stage

• Request the boxes to be inspected from the Receiving Team according to the inspection plan and notify the team once the inspection has been completed.
• Inspect the product and verify that it meets sales requirements in terms of packing, stem count, proper hard goods, breakdown, and phytosanitary issues. Document any observed changes or discrepancies by creating the corresponding quality reports.
• Only in cases where immediate action is required, inform the Production Manager of any product that does not meet the requested specifications, following the guidance and authorization of the Quality Control Manager.
• Properly label the product to indicate any quality issues identified during inspection, ensuring visibility when the product is sent to the production line.
• Label the box appropriately if any bunches are removed.

In line inspection stage:

• Inspect products on the production line, including reviewing dry cases prior to opening, in accordance with the production plan.
• Provide timely feedback to production line leaders regarding observed quality issues to support proper identification and handling. Such communication is limited to situations where the product is actively being processed or when immediate action is required.
• Monitor products throughout the production process to verify compliance with quality standards and identify potential deviations.
• Communicate all inspection findings and any other relevant information directly to the Quality Control Manager in a timely manner. The Quality Control Manager is responsible for relying information to Production Management and ensuring appropriate corrective actions are evaluated and implemented.
• Monitor established communication channels to remain informed of relevant updates impacting the team.
• Recommend adjustments, corrections, or strategies aimed at improving the production process and overall product quality.
• Identify and report recurring or common quality issues by product type or supplier, and communicate observations to the Quality Control Manager to support continuous improvement efforts.
• Maintain an organized work area to ensure efficiency and safety at all times.
• Provide support to the quality team and production staff as needed, based on operational needs and availability.
• Document quality issues using the appropriate forms and in the Web Flowers application for all products requiring a quality report, in accordance with established thresholds (3% alert, 5% action, 10% critical).
• Record quality issues in the Web Flowers application using the designated module and generate quality reports when issue levels exceed 5%.
• Record total daily rejections in the designated format and submit them to the Production Supervisor.

Post inspections (not a separate task for one inspector daily, more on an as-feasible basis)

• Inspect finished products in the shipping cooler on a regular basis and as needed for packed products. Secondary inspections may also be performed during periods of operational downtime; however, Tuesdays and Thursdays are established as standard inspection days.
• Document and create quality reports for any issues identified during these inspections, in accordance with established procedures, and communicate findings to the Quality Control Manager to support appropriate follow-up and corrective actions.

Vase Life, Quality Testing and Quality Documentation Projects.

• Recommend tests to evaluate vase life and overall product quality to help address undocumented or emerging issues.
• Perform vase life and quality tests as directed by the Quality Control Manager. Input from Procurement, Sales, or Production may be considered, with all testing activities coordinated through the Quality Control Manager.
• Capture and upload photographs and any relevant data related to quality tests and vase life projects, in accordance with established procedures.
• Support the development, organization, and maintenance of departmental documentation, including quality test reports, presentations, product specification sheets, sample references, testing records, and related materials.
• Assist in the preparation of product samples and supporting documentation for internal quality validation, training support, and project reference.
• Maintain cleanliness and properly dispose of materials associated with completed projects within the vase life area.

Qualifications:

• Minimum of a high school diploma or GED.
• Experience in the floral industry or in a related role handling perishable products is strongly preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to work effectively both independently and as part of a team.
• Self-motivated, proactive, and energetic.
• Proficiency with computers; familiarity with Microsoft Office is preferred.
• Ability to perform repetitive tasks accurately and efficiently.
• Bilingual in English and Spanish is required.

Physical Requirements:

• Must be able to lift and carry a minimum of 50 lbs.
• Must be able to stand and move around for extended periods of time.
• Ability to safely handle physical tasks consistent with inspection and quality control responsibilities.

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