Inside Sales

Top Job

Located in Marietta, GA

Salary: $19 - $21

Hours: Monday–Friday, 8:00 AM – 5:00 PM
Location: Marietta
Pay: $19–$21/hour

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products in a fast-paced, multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
• Select and specify a variety of products utilizing a variety of Company and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers orders and send order acknowledgements.
• Review customer purchase orders for special conditions/documentation.
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customers buying history.
• Processes and expedites orders, customer returns, and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions, and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.).
• Maximizes gross margin by ensuring that Company gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customers promised delivery date.
• Other duties as assigned by Management.

Preferred Education/Experience

• Bachelors Degree preferred.
• 1–3+ years experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.

 

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