Customer Service Coordinator

Located in Elwood, IL

Salary: $18/hr.

Customer Service Coordinator needed for a company in Elwood paying $18/hr. Benefits are available thru Express. For more information visit:

www.expresspros.com/mattesonil

Summary / Primary Role:
The Customer Service Coordinator I is responsible for performing all tasks and adhering to policies and procedures as outlined by the company to ensure customer satisfaction in the shipping/receiving department.
The Customer Service Coordinator I will offer support to the Operations team by striving to meet and exceed the expectations on safety and prompt delivery of the customer’s cargo. This position includes daily tasks with emphasis on accuracy, effective communication, and quality control with an ultimate objective of excellent customer service.

Principal Duties and Responsibilities:
(Management may amend or assign duties and responsibilities to this job at any time)
• Follow safety guidelines established for the office and adhere to OSHA regulations.
• Create all documents necessary for inbound and outbound customer inventory. Ensure that all paperwork is
completed accurately and correctly.
• Distribute daily warehouse reports of material to ship.
• Document the shipping and receiving window and maintain appointment log.
• Confirm appointments as needed.
• Dispatch loads for pick-up and delivery based on appointment times, operating hours, geographic locations and
special instructions.
• Direct outside drivers to proper loading or unloading areas and inform drivers of proper warehouse procedures.
• Receive product into inventory; monitor inventory, report inventory levels to the Terminal Manager.
• Ensure all documentation is accurate and completed prior to releasing product to be
shipped.
• Assess customer needs, vendor and driver needs and answer questions, field all
incoming calls and address complaints.
• Verify and confirm pick up and/or delivery of customer product and update statuses
in all computer system(s).
• Set up container bookings, enter and receive empty containers.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Report incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and
industry trends, or as requested by management.
• Deliver all types of communication, including phone and email, in a professional, pleasant, and detailed manner.
• Booking loads for delivery to CMI, import loadings and unload appointments for
international shipments.
Track/trace the progress of each domestic and international shipment assigned from the point of pickup to final
delivery.
• Ensure daily communications with carrier, shipper/consignee via computers, emails,
phones and fax.
• Perform clerical services for the International Group that may be administrative in
nature and according to procedural guidelines.
• Cross train with all account managers.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:
(The following are representative of the education, experience, knowledge, skills, or ability required for this position)
• High School Diploma or equivalent
• Work history in similar role and environment is preferred
• Transportation or metals industry exposure is preferred
• Strong Microsoft Office and general computer skills with the ability to type 50 words per minute
• General trucking, intermodal, import and export experience is preferred

Work Environment:
This position is in an indoor office environment with some exposure to airborne particles and odors/fumes. This role
routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Demands:

The physical demands must be met by an associate to successfully perform
the essential functions of this job.
While performing the duties of this job, the employee is regularly required to effectively
communicate with others via email and phone. Must frequently use hands and fingers to use computers, calculators, write letters, sign documents and pick up files in the course of work. Frequently required to sit, stand, walk and lift for long periods of time throughout the day. Must have ability for sight, depth and peripheral vision, color distinction, oral and verbal communication., have finger dexterity, hand and arm mobility, be able to drive,
sit, stand, walk bend, crouch, kneel, climb, balance, push and pull, and lift up to 25 lbs. on occasion.

If interested 1st apply online now at: www.ExpressPros.com/Mattesonil

2nd - Send an updated resume to: jobs.mattesonil@expresspros.com

Lastly send a text message to our main line to schedule an interview

Click the "Email Us" button below ↓ to send us your resume. Please include the name of the job(s) you are interested in the subject line.

 

 

 

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