Customer Service / Account Manager

Location: Moxee City, WA
Job Type: Full Time
Pay: $19.00 per hour
Schedule: Monday through Thursday, 6:00 AM to 3:30 PM | Friday, 6:00 AM to 10:00 AM

Join a Growing Manufacturing Team

Express Employment Professionals is recruiting for a Customer Service / Account Manager on behalf of a respected manufacturing company in the Yakima Valley.

This position is ideal for a customer focused professional who enjoys building relationships, solving problems, and ensuring customers receive exceptional service. The Customer Service / Account Manager serves as a key liaison between customers and internal teams, managing accounts, processing orders, and ensuring a positive customer experience from start to finish.

The ideal candidate will be detail oriented, highly organized, computer proficient, and committed to delivering outstanding customer support.

Key Responsibilities

• Respond to customer inquiries regarding products, services, orders, billing, and account information in a timely and professional manner
• Process and confirm customer purchase orders accurately and efficiently
• Maintain customer Kanban and inventory replenishment programs
• Build and maintain strong customer relationships through proactive communication and support
• Investigate and resolve customer concerns, complaints, and service issues
• Coordinate with internal departments to ensure customer requirements and expectations are met
• Track customer needs and identify opportunities to improve service levels
• Prepare reports and maintain accurate customer records
• Monitor account activity and follow up on outstanding issues
• Ensure customer satisfaction through responsive and solution oriented service

Qualifications

Required

• High School Diploma or GED
• Experience in customer service, account management, administrative support, or a related field
• Strong communication and problem solving skills
• Strong computer skills and the ability to learn new software systems
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to multitask and stay organized in a fast paced environment
• Strong attention to detail and accuracy
• Positive attitude with a customer first mindset
• Customer oriented approach to problem solving and service
• Ability to work independently and collaboratively as part of a team

Preferred

• Experience in a manufacturing, production, industrial, or fabrication environment
• Experience managing customer accounts and processing orders
• Familiarity with inventory replenishment or Kanban systems

Skills and Attributes

• Customer focused and service driven
• Detail oriented and highly organized
• Strong critical thinking and troubleshooting abilities
• Professional communication skills
• Positive attitude and strong work ethic
• Ability to prioritize multiple tasks and deadlines
• Strong follow through and commitment to customer satisfaction

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Frequent use of computers, telephones, and standard office equipment
• Ability to occasionally lift and move office materials
• Ability to bend, stoop, and reach as needed
• Regular and reliable attendance required

Work Environment

• Professional office environment within a manufacturing setting
• Moderate noise levels typical of an office environment
• Frequent interaction with customers, vendors, and internal departments
• Team oriented atmosphere with opportunities for growth and development

Apply Today

If you are a customer service professional who enjoys helping customers, solving problems, and building strong business relationships, Express Employment Professionals encourages you to apply for this Customer Service / Account Manager opportunity. This is a great chance to join a stable company that values teamwork, quality, and exceptional customer service.

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