Branch Manager

Located in Lufkin, TX

Salary: 50K + DOE

The Banking Branch Manager is responsible for leading the daily operations of the branch while delivering exceptional customer service, achieving sales and financial goals, ensuring regulatory compliance, and developing a high-performing team. This role oversees branch performance, fosters strong customer relationships, manages operational risk, and promotes the bank's products and services to drive business growth. The Branch Manager serves as a trusted leader, ensuring an outstanding customer experience while maintaining operational excellence. 
•    Lead, coach, mentor, and develop branch employees to achieve individual and team performance goals.
•    Recruit, train, and retain top talent while fostering a positive work environment.
•    Conduct regular staff meetings, performance evaluations, and coaching sessions.
•    Promote accountability, professionalism, and continuous improvement.
Customer Relationship Management
•    Deliver exceptional customer service and resolve customer concerns promptly.
•    Build and maintain long-term relationships with consumer and business clients.
•    Recommend banking products and financial solutions based on customer needs.
Sales & Business Development
•    Achieve branch sales, deposit, loan, and profitability goals.
•    Increase customer acquisition and retention through referrals and community involvement.
•    Promote digital banking services and financial products.
Branch Operations
•    Oversee daily branch operations and ensure transaction accuracy.
•    Manage opening and closing procedures, cash controls, and branch appearance.
•    Monitor operational performance and service quality.
Compliance & Risk Management
•    Ensure compliance with banking regulations, BSA, AML, CIP, and internal policies.
•    Monitor internal controls, conduct audits, and mitigate operational risk.
•    Protect customer confidentiality and sensitive information.

 

 

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