Call Center Supervisor

Located in Woodstock, GA

Salary: 31.00/hour

Call Center Supervisor

 Monday - Friday 8am to 5pm

 

Express is looking for a reliable Call Center Supervisor for one of our great Woodstock clients. This role is primarily responsible for lead and develop an outbound sales team, both  in-office and remote. This role focuses on driving team performance, managing sales pipeline, and ensuring the team generates qualified opportunities that turn into funded deals. Responsibilities will include:

• Lead, coach and develop a team of 8+ Business development associates.
• Drive team performance to meet or exceed daily, monthly and quarterly KPI's and revenue targets
• Conduct regular one-on-one coaching, call monitoring, and pipeline reviews
• Manage hiring, onboarding, performance management, and retention of team members
• Ensure timely lead response and consistent follow-up across inbound and outbound opportunities
• Maintain strong Salesforce (CRM) discipline and accurate activity tracking
• Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc)
• Lead daily team meetings and communicate clear performance expectations
• Partner with Marketing, Underwriting, Operations and leadership to support business goals.
• Foster a positive, high-energy, and performance-driven team culture across hybrid teams

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field
• 3+ years of leadership experience in a call center, sales, or high-volume environment
• Strong organizational skills with proven ability to prioritize tasks effectively.
• Experience in managing teams of 6+ employees, including remote team members
• Proven ability to build, develop, and improve team performance
• Experience with Salesforce or similar CRM systems
• Industry experience in financial services, logistics, or B2B services preferred

  

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, Georgia, and Woodstock, we’re ready to help you take the next step in your career.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, genetic information, veteran status, or disability status.

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