Mechanical Service Coordinator

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Located in Port Coquitlam, BC

Salary: $24-$28 an hour

We are currently recruiting for a Mechanical Service Coordinator for a mechanical contractor in Port Coquitlam! This is a Full-Time & Permanent role within their team.

A successful candidate would be one that comes from a background of HVAC/mechanical contracting and fluent in scheduling/dispatching HVAC technicians to jobsites with excellent communication skills & the ability to pivot with changes.

Requirements:

• 3+ years of administrative/coordinator experience within the HVAC/Mechanical industry
• 2+ years of service dispatching, scheduling in a mechanical or field service environment
• Proficiency with JONAS or other service dispatching software is an asset
• Excellent communication skills: written & verbal
• Ability to prioritize tasks & meet deadlines in a fast-paced environment
• Willingness to learn & support a team
• Reflects longevity in previous employment history
• Flexible with the ability to pivot with changes that arises on jobs

Duties:

• Answer all customer & service inquiry calls incoming
• Dispatching (5+) Service Technicians with the necessary parts to perform the job
• Constant communication with Technicians on the jobs & supporting them: tracking parts, obtaining appropriate customer approvals
• Optimize resource utilization by coordinating multiple service requests based on urgency
• Following-up with customers on updates & service resolution process
• Review schedule requisitions, distances & personnel availability to minimized operating costs & time-efficiency
• Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.
• Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.
• Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.
• Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.
• Managing Technicians and fleet maintenance schedules.
• Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.
• Fulfilling additional responsibilities as assigned

What's In It For You:

• Live local, work local in Port Coquitlam!
• Full-Time & Permanent role
• Monday to Friday
• 8:00am - 4:30pm
• $24-$28 an hour, depending on experience

Additional Details:

• This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia
• Only electronic applications will be considered
• The posting will remain open until a qualified candidate is selected

We thank all applicants for their interest; only those selected for further consideration will be contacted, typically within 2 business days.

Apply Now