Position Summary

We are seeking a friendly, compassionate, and reliable team member to provide outstanding patient service and support daily office operations. The ideal candidate is customer-focused, professional, detail-oriented, and enjoys working in a fast-paced healthcare environment.

Key Responsibilities

• Greet and welcome patients with a friendly, professional demeanor.
• Provide exceptional customer service by addressing patient needs and concerns.
• Answer and place phone calls professionally and courteously.
• Schedule appointments efficiently to maximize office workflow.
• Verify vision and medical insurance benefits and explain coverage and patient financial responsibilities.
• Educate patients on eyewear, lens care, and prescription adaptation.
• Assist with eyewear measurements, preliminary testing, and other patient care support as assigned.
• Notify patients regarding order status, delays, and product readiness.
• Process payments accurately and discuss available payment options.
• Maintain accurate pricing and payment records.
• Follow up with patients regarding treatments, services, and eyewear orders.
• Maintain a clean, organized, and sanitized work environment.
• Attend required meetings and training sessions.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience required.
• Professional appearance and positive attitude.
• Friendly, welcoming, and compassionate with patients and coworkers.
• Strong communication and interpersonal skills.
• Honest, dependable, and committed to providing excellent service.
• Team-oriented, proactive, and approachable.
• Strong attention to detail and ability to multitask.