Front House

Located in Monroe, LA

Salary: $15.00

Front of House 

 

Duties and Responsibilities

• Greet customers promptly and professionally upon arrival.
• Receive garments for dry cleaning, laundering, alterations, and specialty services.
• Accurately inspect, tag, and document customer items.
• Enter customer and order information into the point-of-sale (POS) system.
• Explain available services, pricing, turnaround times, and garment care recommendations.
• Process customer payments, issue receipts, and balance the cash drawer as required.
• Retrieve completed orders and verify garments before returning them to customers.
• Answer telephone calls and respond to customer inquiries regarding orders, pricing, and services.
• Notify customers when orders are ready for pickup, if applicable.
• Maintain an organized and clean front counter, lobby, and customer service area.
• Assist with organizing incoming and completed orders to ensure accurate storage and retrieval.
• Communicate customer requests or special garment care instructions to the production team.
• Resolve customer concerns professionally and escalate issues to management when necessary.
• Follow company policies, procedures, and quality standards.
• Assist with general housekeeping and other duties as assigned.

 

 

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