CSR

Top Job

Located in Pine Bluff, AR

Salary: 18.00 - 20.00 DOE

• Shipment Tracking & Updates: Proactively monitor load status to ensure on-time delivery and update customers on shipment progress.
• Customer Communication: Handle incoming inquiries via phone and email, managing customer accounts 
• Problem Resolution: Address and solve shipment delays or discrepancies promptly, working with carriers and dispatchers.
• Documentation Management: Create, review, and organize shipping documentation, invoices
• System Utilization: Input and update data in company-specific software
• Relationship Management: Maintain positive relationships with customers and carriers to ensure smooth logistics operations. 
   

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