Customer Service Representative
Top Job
Located in Gowanda, NY
Salary: $21-$25
Express Employment Professionals is currently recruiting for our Gowanda, NY client.
The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements. There will be a strong focus with data entry with this position.
Duties and Responsibilities:
- Communicate directly with customers via phone, email, and portals to address inquiries and resolve issues
- Process customer orders, schedule changes, and maintain accurate account records
- Prepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications
- Maintain forecasts for assigned products and update customer portals as required
- Coordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements
- Support outside sales representatives with account information and lead generation
- Participate in weekly production planning and sales meetings
- Handle customer complaints in accordance with the company’s Quality Management System
- Maintain up-to-date files for customer accounts and portal login information
- Assist with invoice and payment inquiries in collaboration with Accounting
- Promote a positive, proactive attitude and maintain professionalism in all customer interactions
- Perform other customer-related duties as assigned
Qualifying Attributes and Skills
- High school diploma required; Associate’s Degree preferred
- Minimum of 2 years of customer service experience in a manufacturing or technical environment
- Strong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems
- Excellent verbal and written communication skills
- Ability to read and interpret customer specifications and documentation
- Strong organizational skills with attention to detail and accuracy
- Ability to work in a fast-paced environment and adapt to changing priorities
- Positive attitude and ability to resolve problems effectively
- High level of integrity and ability to handle confidential information
Hours are M-F 8 am to 430 pm. It is $21-$25/hr based on experience
Six Ways To Apply: (choose one)
Benefits of working with Express:
- Holiday pay
- Medical benefits
- 401K
- Training
- Scholarship opportunities
About Express Employment Professionals:
Express Employment Professionals specializes in a variety of industries, including Commercial/Manufacturing, Warehousing, Skilled Trades, Administrative, Human Resources, Accounting, Sales and Marketing and more. We are able to fill these needs through direct hire, contract-to-hire and contract opportunities. There is no fee to candidates for our service; we are a Human Resources Solution company assisting business in finding top talent. In 2025 we put over 5000 people to work in Chautauqua and surrounding Counties. Let us help you today! Learn more about our local office at our website: www.expresspros.com/jamestownny
For a complete listing of all open positions, visit www.expresspros.com/JamestownNY/Job-Openings.aspx
Jamestown Office:
17 East Fourth St
Jamestown, NY 14701
Fredonia Office:
33 Church St 3rd Floor
Fredonia, NY 14063
Express Office: Fredonia
33 Church Street
3rd Floor
Fredonia, NY 14063
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