Assistant Operation Manger

Located in Florence, SC

Salary: TBD

SUMMARY

The Assistant Manager of Operations supports the Director of Operations/Executive Director with daily operational oversight. This role provides leadership to drivers and support staff, assists with scheduling, training, and compliance, and serves as a key point of contact for operational issues. Responsibilities also include administering training programs and coordinating the development and maintenance of safety programs, policies, and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist with supervising daily operations to ensure safe, reliable, clean, and high-quality service.
• Supervise and support bus operators and operational staff, including coaching, performance evaluations, and accountability.
• Conduct random audits to measure protocol compliance and customer service standards.
• Assist in designing, implementing, and revising fixed and demand-response routes.
• Provide operational coverage in the absence of the Director of Operations.
• Ensure timely and accurate reporting of mileage, ridership, and pre-/post-trip data.
• Ensure compliance with DOT, FTA, ADA, and all company safety standards.
• Represent the organization at hearings, investigations, meetings, and job fairs.
• Respond to accidents, incidents, and service disruptions; coordinate with emergency services and leadership.
• Inspect vehicles and equipment for safety and accident-prevention compliance.
• Conduct safety meetings, ride-alongs, and field observations to reinforce safety culture.
• Drive routes when needed to maintain service continuity.
• Attend training sessions to maintain or upgrade certifications and skills.
• Support planning and execution of special events, detours, and service changes.
• Comply with all company policies and procedures.
• Perform additional duties as assigned.

QUALIFICATIONS

• Associate Degree (A.A.) or equivalent from a two-year college or technical school.
• Two years of related work experience.
• Equivalent experience may be considered in place of formal education.

LANGUAGE SKILLS

• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to interpret business periodicals, professional journals, technical procedures, and regulations.
• Ability to respond to inquiries or complaints from coworkers, customers, vendors, and regulatory agencies.

MATHEMATICAL SKILLS

• Ability to perform calculations including addition, subtraction, multiplication, division, fractions, and percentages accurately and efficiently.

REASONING ABILITY

• Ability to follow verbal and written instructions.
• Ability to use sound judgment to solve problems and make independent decisions.
• Ability to define problems, collect data, and draw valid conclusions.

OTHER SKILLS & ABILITIES

• Ability to operate modern office equipment (computer, calculator, fax, copier).
• Ability to prepare reports, spreadsheets, and business correspondence.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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