Customer Service Rep

Located in McAllen, TX

Salary: $13.00

Customer Service Representative

McAllen, TX

Monday-Friday 7am-4pm

$13/hour

 

 

 

Key Responsibilities

Customer Service & Administrative Support

• Manage trainee check-in/check-out, course registration, and badge issuance.
• Respond to customer inquiries by phone, email, and in person.
• Assist customers with account setup, payments, and system access.
• Coordinate with other departments regarding documentation, certificates, registrations, and billing.
• Promote and cross-sell safety council services, training programs, and membership benefits.
• Maintain accurate customer records, contact lists, and account information.
• Assist with administrative tasks including mass emails, newsletters, filing, and general office duties.

Proctoring Responsibilities

• Monitor and supervise students during exams and assessments.
• Maintain a secure testing environment and enforce testing regulations and lab rules.
• Ensure academic integrity and compliance with testing procedures.
• Track testing times and assist with any issues that arise during examinations.
• Maintain testing equipment and ensure testing areas remain organized and professional.

Instructor Responsibilities

• Deliver training presentations and facilitate classroom discussions.
• Conduct evaluations, assessments, and practical demonstrations as required.
• Provide guidance and feedback to students.
• Assist with course preparation, training materials, and classroom setup.
• Maintain a clean, organized, and professional training environment.
• Support training operations to ensure a positive learning experience for all participants.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Computer literacy and ability to learn multiple software systems.
• Strong organizational skills and attention to detail.
• Professional demeanor and positive attitude.
• Previous customer service, administrative, training, or proctoring experience preferred.
• Bilingual (English/Spanish) preferred.

 

For immediate consideration, please call 956-664-9675 ext.180 Perla

Apply Now