Bilingual Inside Sales

Top Job

Located in Cambridge, ON

Salary: $65k

After-Sales & Service Representative (Inside Sales)

Department: Sales / Service / Warranty Technical
Reports to: After-Sales Manager

About the Role

We’re looking for a customer-focused and technically minded After-Sales & Service Representative (ASSR) to join our team. In this role, you’ll be the frontline connection between our brand and our customers—delivering exceptional support across warranty, service, and technical inquiries.

You’ll collaborate across departments while supporting a wide range of clients, including homeowners, retailers, wholesalers, and industry professionals. Your goal: resolve issues efficiently, build trust, and elevate the overall customer experience.

What You’ll Do

Customer Support & Technical Service

• Act as the primary point of contact for after-sales, warranty, service, and technical inquiries
• Diagnose product issues and guide customers through solutions via phone, email, or chat
• Ask targeted questions to quickly identify root causes and resolve problems
• Support customers with both pre-installation and post-installation questions
• Handle complaints with professionalism, ensuring timely and effective resolution
• Manage a high volume of inbound inquiries while maintaining service quality

Warranty & Product Support

• Coordinate with service centers and technicians on defective product assessments
• Provide clear guidance on warranty processes and next steps
• Ensure compliance with current plumbing codes and standards

Sales & Business Support

• Assist with pricing communication, quoting, and project support
• Contribute to lead generation and database management
• Support market analysis and competitive benchmarking initiatives
• Participate in special projects and cross-functional initiatives

Collaboration & Communication

• Work closely with internal teams, including engineering and sales
• Deliver virtual presentations (e.g., Zoom) to customers or partners
• Maintain strong, professional relationships with internal and external stakeholders
• Provide monthly activity and performance reports

What You Bring

Experience & Skills

• 1–3 years of experience in customer service or a related field
• Bilingual French-English
• Strong troubleshooting and mechanical aptitude
• Excellent communication skills (verbal and written)
• Ability to stay calm and solution-oriented in challenging situations
• Strong attention to detail and problem-solving mindset
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Experience with CRM/ERP systems (e.g., Dynamics, NAV) is an asset
• Interest in technology, web tools, and digital communication platforms

Education

• Bachelor’s degree preferred or equivalent practical experience

Language

• Fully bilingual (French & English – spoken and written)

Core Competencies

• Problem Solving: Uses logic and analysis to resolve issues effectively
• Attention to Detail: Ensures accuracy and thoroughness in all tasks
• Initiative: Takes ownership and proactively tackles challenges
• Reliability: Consistently delivers on commitments

Working Conditions

• Full-time, in-office position
• Monday to Friday, 40–44 hours per week

Why Join Us?

You’ll play a key role in shaping the customer experience and strengthening our brand reputation. If you enjoy solving problems, helping people, and working in a collaborative environment, this role offers both challenge and growth.

 

Apply Now