Customer Service Representative

We are seeking a full-time Customer Service Representative to join a fast-paced, team-oriented office environment. This role is ideal for a high-level CSR with prior office experience, preferably within a manufacturing or order-processing setting. The position will also support general administrative functions as needed.

This is a temp-to-hire opportunity offering $19.50/hour, with a day shift schedule, Monday through Friday.

Position Overview

The Customer Service Representative will serve as a key point of contact for customers, handling inquiries, processing orders, and ensuring a high level of service and accuracy. The ideal candidate is professional, detail-oriented, and able to manage multiple priorities while maintaining excellent communication.

Key Responsibilities

• Respond to customer phone calls and emails in a professional, friendly, and timely manner
• Process customer orders, changes, credits, refunds, and exchanges
• Maintain accurate customer and order information in company systems
• Provide product information and make recommendations based on customer needs
• Coordinate with production, shipping, and accounting teams to ensure timely order fulfillment
• Support wholesale and retail customer accounts, including account maintenance
• Resolve customer concerns and follow through to ensure satisfaction
• Assist with administrative tasks and departmental projects as needed
• Learn and maintain knowledge of products and seasonal offerings

Qualifications

• Previous customer service experience in an office environment
• Experience in manufacturing, wholesale, or order-processing environments preferred
• Proficiency with Microsoft Office; QuickBooks experience is a plus
• Strong verbal and written communication skills
• Accurate data entry and strong keyboarding abilities
• Excellent organizational skills and attention to detail
• Ability to multitask and manage priorities in a fast-paced setting
• Experience handling custom or key account orders is a plus
• Positive attitude with a willingness to learn
• Ability to work independently and as part of a team

Work Environment & Schedule

• Full-time, Monday–Friday day shift
• Office-based position
• Collaborative team environment