Patient Care Coordinator

Located in Liverpool, NY

Salary: 18 - 22

Job Overview:

Express Employment seeking a Patient Service Coordinator to support patients with medical equipment orders, insurance verification, and coordination of equipment setup and delivery.

This is a full-time, in-person position based in our Syracuse location.

This role involves working directly with patients both face-to-face and over the phone to provide guidance, process orders, and ensure a smooth and positive experience. This is a non-clinical role and does not involve hands-on patient care.

Schedule:

• Monday–Friday, 8:30 AM – 5:00 PM

Key Responsibilities:

• Greet and assist patients, assess needs, and recommend appropriate medical equipment
• Provide high-quality customer service in person and over the phone
• Manage a high volume of incoming calls and return messages promptly
• Verify insurance coverage and obtain prior authorizations
• Accurately complete patient intake, documentation, and sales orders
• Coordinate equipment setup and delivery with patients and team members
• Maintain knowledge of DME products, respiratory equipment, and insurance guidelines
• Operate point-of-sale system and support retail transactions
• Stock and maintain the retail floor
• Ensure HIPAA compliance and patient confidentiality
• Perform additional duties as needed

Qualifications:

• High school diploma or GED preferred
• Strong communication, customer service, and problem-solving skills
• Comfortable working with multiple systems and managing phone volume
• Detail-oriented, organized, and able to multitask effectively
• Dependable, punctual, and professional
• Ability to work both independently and as part of a team

Preferred Experience:

• Durable Medical Equipment (DME) or respiratory product knowledge
• Experience in healthcare, medical office, or retail/customer-facing roles

Why Join Us?

We offer competitive pay and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth. This is a great opportunity for someone looking to build a career in healthcare in a non-clinical, patient-facing role

Apply Now