Customer Service Rep

Located in San Marcos, CA

Salary: $20hr

Primary Responsibilities:

• Serve as the main point of contact for customers by phone and email.
• Process customer orders accurately and manage order changes.
• Enter and update customer information in the company database.
• Track orders and coordinate with shipping and other departments to ensure timely delivery.
• Research and resolve customer issues, complaints, and billing questions.
• Build strong customer relationships to improve customer satisfaction and loyalty.
• Promote additional products and services when appropriate.
• Respond to general inquiry emails and perform outbound follow-up calls.
• Maintain knowledge of company products, policies, and procedures.

Qualifications:

• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Problem-solving and analytical skills.
• Proficiency with Microsoft Office, especially Excel.
• Positive attitude and ability to adapt to changing priorities.

 

Schedule: Monday-Friday, 7:30am-4pm

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