Customer Service Rep

Top Job

Located in Lehigh Acres, FL

Salary: $20-$25hr

Customer Service Representative (CSR) – ServiceTitan Experience Required

Location: Lehigh Acres / Cape Coral Area, FL
Schedule: Monday–Friday | 8:00 AM – 4:30 PM
Pay: $20–$25/hour (based on experience)

Express Employment Professionals has partnered with a growing home service company in the Lehigh Acres / Cape Coral area seeking an experienced Customer Service Representative (CSR) with ServiceTitan experience.

This role is ideal for someone with a background in customer service, dispatching, scheduling, or home service operations who enjoys managing customer relationships, coordinating technician schedules, and keeping daily operations running smoothly.

The CSR will serve as the main point of contact for customers, handling service requests, scheduling appointments, supporting field technicians, and ensuring a positive customer experience from start to finish.

Position Overview

The Customer Service Representative is responsible for managing inbound and outbound customer communication, scheduling service appointments, dispatching technicians, maintaining customer records, and utilizing ServiceTitan software to manage daily service operations.

Key Responsibilities

Customer Communication & Support

• Answer inbound calls, texts, and online customer inquiries.

• Provide professional and timely customer service throughout the service process.

• Understand customer concerns and determine the appropriate service solution.

• Communicate service updates, appointment details, and follow-up information.

Scheduling & Dispatch

• Schedule and coordinate service appointments using ServiceTitan.

• Dispatch technicians based on availability, location, travel time, and service priorities.

• Monitor technician schedules and adjust appointments as needed.

• Maintain accurate customer information, service notes, and job details.

• Assist with emergency calls, reschedules, and same-day service requests.

Service Sales & Customer Retention

• Educate customers on available services, maintenance programs, and repair options.

• Identify opportunities for additional services when appropriate.

• Follow up with customers regarding estimates, recommendations, and future service needs.

• Support customer retention through excellent communication and follow-through.

Administrative Responsibilities

• Process customer payments and update account information.

• Send appointment confirmations and reminders through phone, email, and text.

• Maintain accurate records within ServiceTitan.

• Assist with general office and administrative tasks as needed.

Performance Expectations

• Maintain accurate scheduling and customer records.

• Provide excellent customer service and communication.

• Support technician productivity through efficient dispatching.

• Utilize ServiceTitan effectively to manage daily operations.

• Maintain professionalism while handling a high volume of customer interactions.

Skills & Qualifications

• Required: Previous ServiceTitan experience

• 1–3 years of customer service, dispatching, scheduling, or home service industry experience.

• Experience working with HVAC, plumbing, electrical, irrigation, or other field service companies preferred.

• Strong phone communication and customer service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Comfortable using technology, scheduling software, and CRM systems.

• Strong attention to detail and problem-solving skills.

Work Environment & Benefits

• Monday–Friday schedule | 8:00 AM – 4:30 PM

• Competitive pay based on experience

• Opportunity to join a growing company

• Fast-paced, team-oriented office environment

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