Customer Service/Inside Sales

Located in Rochester, NY

Salary: $18-20

Customer Service Representative – Medical Equipment 

 

Express Employment Professionals is seeking a friendly and detail-oriented Customer Service Representative for a local  Medical Equipment provider.

 

This role is ideal for someone who enjoys helping others, providing outstanding customer service, and working in a fast-paced healthcare environment.

 

Responsibilities:

• Assist customers in selecting medical equipment and supplies
• Answer questions regarding products, insurance coverage, and order status
• Verify insurance information and process customer orders
• Prepare delivery and billing paperwork with accuracy
• Process payments and maintain detailed customer records
• Coordinate with billing, delivery, and service teams to ensure timely order fulfillment
• Maintain an organized showroom and assist with inventory as needed
• Protect confidential patient information and follow HIPAA guidelines

Qualifications:

• High school diploma or equivalent required
• Previous customer service experience required; DME, healthcare, or insurance verification experience preferred
• Strong computer, data entry, and organizational skills
• Excellent communication and problem-solving abilities
• Ability to multitask while providing compassionate, professional customer service
• Experience with Brightree or other DME software is a plus

Apply Now