Client Experience Representative (Bilingual) – $17/hr (Temp-to-Hire)

Location: Waco, TX
Pay: $17.00 per hour
Company: Express Employment Professionals (Hiring on behalf of a Life Insurance Company)

Job Overview

Express Employment Professionals is currently hiring on behalf of a well-established life insurance company in Waco, TX. We are seeking a Bilingual Client Experience Representative who is passionate about delivering excellent customer service and supporting clients with their policy needs.

This is a temp-to-hire opportunity, offering the potential for permanent placement based on performance and overall fit.

This role serves as the front line of support for policyholders, agents, and internal teams, ensuring a positive and efficient customer experience in a fast-paced call center environment.

Key Responsibilities

• Communicate with customers via inbound/outbound calls, chat, email, and written correspondence
• Assist customers with policy information, inquiries, and requests
• Explain policy coverage and address questions or concerns clearly and professionally
• Route complex requests to appropriate departments when needed
• Provide timely and accurate follow-up to customers
• Make updates to policies and maintain detailed service logs
• Develop a strong understanding of company products and services
• Maintain a positive attitude in a high-volume call center environment
• Work both independently and collaboratively to meet team and departmental goals
• Follow all company policies, procedures, and compliance regulations
• Perform additional duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year customer service experience (call center experience preferred)
• Bilingual (required)
• Ability to meet attendance expectations
• Typing speed of at least 35 WPM

Skills & Abilities

• Strong communication and active listening skills
• Friendly, positive, and customer-focused attitude
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Strong attention to detail and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Ability to meet performance metrics (KPIs) within 6 months
• Self-motivated with the ability to work independently and as part of a team
• Adaptable to change and open to learning

Why Apply?

• Competitive hourly pay ($17/hr)
• Temp-to-hire opportunity with long-term potential
• Opportunity to work with a respected insurance company
• Supportive team environment
• Career growth potential

Apply today with Express Employment Professionals and take the next step in your customer service career!