Key Responsibilities

Administrative Duties

• Answer and direct incoming phone calls and emails.
• Schedule appointments, meetings, and manage calendars.
• Prepare reports, correspondence, and other business documents.
• Perform data entry and maintain accurate customer information.
• Support general office operations and administrative projects.

Customer Service

• Serve as the first point of contact for customers and clients.
• Respond promptly to customer inquiries and resolve issues professionally.
• Process orders, requests, and service-related transactions.
• Maintain positive customer relationships and ensure customer satisfaction.
• Follow up with customers regarding products, services, and feedback.

Sales Calls & Business Development

• Attend 5-6 trade shows annually
• Make outbound sales and follow-up calls to prospective and existing customers.
• Introduce company products and services to potential clients.
• Generate leads and schedule appointments for the sales team.
• Maintain detailed records of customer interactions in the CRM system.
• Assist with sales campaigns and promotional activities.
• Meet call activity and lead-generation targets.

Desired Skills

• Positive attitude and professional demeanor.
• Strong problem-solving abilities.
• Attention to detail and accuracy.
• Customer-focused mindset.
• Experience with CRM software is a plus.

Benefits

• Competitive salary.
• Paid time off and holidays.
• Professional development opportunities.
• Supportive team environment.
• Health and retirement benefits (if applicable).

Apply today to join a dynamic team where your administrative, customer service, and sales skills can make a real impact.