Customer Returns Specialist

Location: Vernon Hills, IL (oniste)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay: $19/hr

Our client, a well-established organization in the Vernon Hills area, is seeking a detail-oriented Customer Returns Specialist. This role is responsible for processing returned test equipment for repair or calibration, coordinating with vendors, and supporting customers throughout the process. The position operates within a regulated quality management system and plays a key role in ensuring compliance, efficiency, and strong customer satisfaction.

Key Responsibilities

• Create and manage work orders within internal systems
• Process incoming equipment for repair or calibration services
• Perform contract and capability reviews in accordance with quality standards
• Review vendor documentation to ensure compliance with order requirements
• Identify, document, and communicate quality-related non-conformities and improvement opportunities
• Coordinate with vendors to obtain return authorizations (RMAs) and manage outsourced services
• Prepare and process repair orders, including communicating costs and obtaining customer approvals
• Communicate with customers regarding repair status, quotes, and service details (including non-warranty situations)
• Collaborate with internal technical teams to ensure customer requirements, timelines, and quality standards are met
• Monitor turnaround times for vendor repairs, invoices, and expedited services
• Release and manage work orders as needed to maintain workflow efficiency
• Support overall quality and operational goals as assigned

Qualifications

• High school diploma or equivalent required
• 2–3 years of customer service or related experience

Required Skills & Competencies

• Strong judgment and decision-making abilities based on available information
• Ability to work both independently and collaboratively within a team
• Excellent verbal and written communication skills, with the ability to interact effectively with customers, vendors, and internal teams
• Strong analytical and problem-solving skills
• Effective organizational, planning, and multitasking abilities with attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple priorities and meet deadlines
• Ability to lift up to 35 lbs unassisted

Work Environment

• Office setting with a cubicle workstation
• Extended periods of sitting and computer use
• Frequent phone communication
• Occasional walking, bending, and lifting of materials

TO APPLY: Email resume to jobs.libertyvilleil@expresspros.com