Bilingual Enrollment Clerk

Located in Tulsa, OK

Salary: $18.50

Bilingual Enrollment Clerk - Summer EBT

Title: Bilingual Enrollment Clerk *Must be able to speak English & Spanish 

$18.50 Hourly

Hours: Monday-Friday, 8am-5pm 

 

 

WHAT YOU’LL BE DOING

 

The Enrollment Clerk reports directly to the Summer EBT Program Manager. The role will evolve over time, but the core of your work will be:
• Benefit Management - with support of the Summer EBT Program Manager(s), effectively use benefit management software to review cases, resolve outstanding issues, and verify documentation to ensure timely benefit processing and positive benefit enrollment outcomes
• Data Entry - accurately enter customer information into CRM software, maintaining up-to-date records for tracking and reporting purposes

Customer Service - provide prompt and high-quality customer service to Summer EBT participants including receiving inbound phone calls, making outbound phone calls, and communicating through chat, text, and email as appropriate.
• Mail Support – as needed, support mail processing team by organizing mail, entering return mail data, and pulling and labeling outgoing mail to ensure timely delivery of Summer EBT benefits

 

WHO YOU ARE

To qualify for this job, you will:

• Have a high school diploma, or equivalent
• Basic computer skills with experience in Salesforce (or willingness to learn)
• Ability to handle repetitive tasks with accuracy
• Ability to be on your feet for extended periods of time
• Ability to manage multiple projects in a fast-paced environment
• Ability to provide high-quality customer service and assist with inquiries in a professional and courteous manner.
• Have mailroom experience, handling large volumes of physical materials (preferred)

  Must speak English & Spanish

 

To Apply: Apply in person at 4316 S Peoria Avenue in Tulsa, OK or email resumes to TulsaOK@Expresspros.com 

Apply Now