Dispatcher/Operations Coordinator

Located in Grand Rapids, MI

Salary: $22-$25/HR

Dispatcher/Operations Coordinator Job Summary:

An employee-owned transportation company seeking a Dispatcher/Operations Coordinator to support a team managing approximately 80 trucks. This is a highly collaborative, fast-paced environment where personality, ownership, teamwork, and customer service are just as important as dispatch experience. The ideal candidate is energetic, detail-oriented, thrives under pressure, and enjoys serving both drivers and internal customers. Previous dispatch, logistics coordination, transportation, service coordination, or high-volume operations experience is strongly preferred. Training can take up to six months, so long-term fit and attitude are critical.

Dispatcher/Operations Coordinator Responsibilities:

• Coordinate and dispatch company drivers and owner operators to meet customer delivery schedules
• Communicate with drivers throughout the day regarding assignments, schedules, route changes, and operational updates
• Monitor freight movements and proactively address delays, service issues, or scheduling conflicts
• Respond to customer inquiries and provide updates on shipment status, delivery schedules, and driver ETAs
• Enter and maintain order information within the transportation management system (TMS)
• Manage a high volume of emails and communications while ensuring requests are handled accurately and on time
• Work closely with fellow dispatchers, warehouse teams, customers, and drivers to ensure smooth daily operations
• Track equipment, trailers, and freight to maximize fleet utilization and productivity
• Coordinate repairs, service needs, and other operational issues that impact delivery schedules
• Maintain accurate records, documentation, and dispatch information
• Participate in an on-call rotation to assist drivers and support operational needs outside normal business hours

Schedule & Pay:

• Monday - Friday 8am-5pm or 9am-6pm. Rotating Saturday's plus on-call schedule.
• $22-$25/HR

Dispatcher/Operations Coordinator Qualifications:

• Previous dispatching, logistics coordination, transportation, service coordination, or operations experience preferred
• Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines
• Strong customer service skills with the ability to build positive relationships with drivers, customers, and coworkers
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to think critically, solve problems, and make decisions in real time
• Comfortable working with multiple computer systems, websites, and software platforms simultaneously
• Proficient with Microsoft Office, including Outlook, Word, and Excel
• Team-oriented mindset with a willingness to take ownership and support others
• Reliable, professional, and able to maintain a positive attitude under pressure
• Ability to learn complex transportation and dispatch processes and commit to long-term growth within the organization

Apply Now!

• Quick Apply Here
• Send Grant your resume: grant.stevens@expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre

Location: Southern Grand Rapids, MI

Position Type: Full-time, Evaluation Hire   

 

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.

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