Outbound Customer Service Agent

Located in Tulsa, OK

Salary: $15

Summer EBT Outbound Customer Service Agent

 

Title: Summer EBT Outbound Customer Service Agent Hourly, Full-time, 

Location: Remote (in Tulsa, OK area)

Pay: $15.00/hour for English-speaking agents; $16.00 for bilingual English/Spanish agents

Hours: Monday-Friday, 8am-6m, Saturday, 9am-12pm 
Additional Compensation: Performance-based bonuses may be available based on call quality, attendance and overall performance.

 

The ideal candidate is a compassionate and effective communicator who can engage with diverse individuals, providing clear and supportive communication to clients receiving benefits. They are committed to delivering high-quality customer service by actively listening and documenting updated information.

 

WHAT YOU’LL BE DOING

 

This remote-based position reports to the Operations Manager and will focus on helping callers obtain and utilize their Summer EBT benefits. The role may evolve over time, but the core of your work will be:

 

• Provide high-quality customer experience:
o Engage callers with courteous, friendly, and calm demeanor while handling a high volume of outbound calls.
o Assist callers by calling them to confirm account information and make database updates as needed
o Work to resolve calls independently and, when needed, escalate to the appropriate level

 

• Technical proficiency:
o Be comfortable with call center technology, navigating multiple software systems on multiple screens, and managing customer databases
o Utilize the client database while simultaneously engaging with clients via the phone
o Uphold and operate within policies and procedures created for the Summer EBT program and call documentation

 

Reliability and accountability:
o Be present physically and mentally during work hours
o Meet documentation and Quality Assurance expectations and requirements
o Respond to internal messages and inquiries in a timely manner
o Clock in and out punctually and in alignment with HFO policy
o Ability to work 40 hours a week as scheduled during call center hours
     Monday-Friday, 8 AM – 6 PM
     Saturday, 9 AM – 12 PM

 

To qualify for this job you will:

• Availability to work Saturdays (required)
• Have a high school diploma, or equivalent
• Be proficient in Microsoft Office Suite
• Ability to proficiently utilize computer programs and learn new software
• Have access to working internet via hardwire connection, and a dedicated workspace at home with adequate space for equipment and privacy to maintain client confidentiality during assigned shift
• Be able to sit in front of a computer monitor for multiple hours at a time Professional working proficient in Spanish (preferred)
• Experience in customer service setting or call center (preferred)
• Experience with Nice inContact (preferred)

 

KEYS TO SUCCESS

 

Customer Service: provide empathetic, respectful, and professional support for outbound calls, ensuring information is captured accurately
• Data Accuracy & Confidentiality: enter information correctly and completely while protecting caller privacy
• Adaptability & Improvement: adjust to changes in procedures or systems, and apply feedback to improve performance
• Collaboration & Peer Support: work effectively with teammates by sharing knowledge, contributing to a positive team environment
• Community Advocate and Inclusive Problem Solver: serve as a community advocate and inclusive problem solver, demonstrating a deep understanding of diverse community needs and perspectives

 

Apply in person at 4316 S. Peoria Avenue in Tulsa, OK or call (918) 746-4000

Apply Now