Customer Management Specialist

Located in King of Prussia, PA

Salary: 65,000

Customer Management Specialist

L King of Prussia, PA Full‑Time | On‑Site

Our client, a trusted provider of advanced load‑management and power‑monitoring solutions, is seeking a proactive and detail‑oriented Customer Management Specialist to support our growing customer base. This role is ideal for someone who enjoys problem‑solving, building strong customer relationships, and ensuring a smooth customer experience from start to finish.

What You’ll Do

• Customer Support — Serve as the primary point of contact for customer inquiries, product questions, and service needs.

• Order Coordination — Process orders, track status, and ensure accurate and timely delivery.

• Technical Communication — Work with customers to understand product requirements and relay information to internal teams.

• Issue Resolution — Troubleshoot customer concerns and coordinate solutions with engineering, production, and support teams.

• Account Management — Maintain strong relationships through consistent follow‑up, clear communication, and reliable service.

• Documentation & Data Entry — Update CRM systems, maintain accurate customer records, and prepare necessary documentation.

• Cross‑Team Collaboration — Partner with sales, operations, and technical teams to support customer needs and internal workflows.

What We’re Looking For

• Strong communication and customer service skills

• Ability to multitask and stay organized in a fast‑paced environment

• High attention to detail and accuracy

• Comfortable learning technical product information

• Experience in customer service, account management, or a technical support role is a plus

• Proficiency with computers and CRM systems

Apply Now