Customer Service and Dispatch Coordinator

Top Job

Located in Wyoming, MI

Salary: $22/HR

Customer Service & Dispatch Coordinator Job Summary:

A well-established local home services company is looking to add a Customer Service & Dispatch Coordinator to their team. This is a great opportunity for someone who enjoys helping customers, coordinating schedules, solving problems, and keeping operations running smoothly behind the scenes.

This position plays a critical role in the day-to-day success of the business by serving as the primary point of contact for customers while coordinating the schedules and workload of field service technicians. The ideal candidate will be organized, confident, proactive, and able to communicate effectively with both customers and employees in a fast-paced environment.

Customer Service & Dispatch Coordinator Responsibilities:

• Answering inbound customer calls, emails, and text messages
• Gathering information about customer projects and determining the best next steps
• Scheduling service appointments and coordinating technician calendars
• Dispatching technicians and adjusting schedules throughout the day as priorities change
• Communicating appointment updates, delays, and scheduling changes to customers
• Building rapport with customers and providing a positive service experience
• Providing general information about services, pricing, and project timelines
• Coordinating with service technicians to ensure efficient scheduling and job completion
• Monitoring daily workloads and helping maximize technician productivity
• Managing customer records, job information, and scheduling details within ServiceTitan
• Following up with customers as needed regarding appointments, estimates, and service requests
• Supporting office operations and assisting with administrative projects as needed

Schedule & Pay:

• Monday - Friday 8am-4pm
• $22/HR

Customer Service & Dispatch Coordinator Qualifications:

• Previous experience in dispatching, scheduling, service coordination, customer service, construction administration or a related role
• Strong communication skills with the ability to build rapport and professionally interact with customers, technicians, vendors, and team members
• Excellent organizational and time management skills with the ability to coordinate multiple schedules, priorities, and deadlines simultaneously
• Ability to think critically, solve problems, and adapt quickly when schedules change or unexpected issues arise
• Comfortable handling scheduling conflicts, delays, customer concerns, and other service-related challenges with confidence and professionalism
• Self-motivated with a strong sense of accountability, follow-through, and attention to detail
• Strong computer skills and the ability to learn new software systems quickly; experience with ServiceTitan or similar scheduling/dispatch software is a plus
• Sales-minded approach to customer interactions, with the ability to identify customer needs, communicate value, and schedule appropriate services
• Ability to work independently while contributing to a collaborative, small-team environment
• Professionalism, reliability, and a commitment to providing an exceptional customer experience

Apply Now!

• Quick Apply Here
• Send Grant your resume: grant.stevens@expresspros.com
• Give our office a call: 616-281-0611
• Stop by our office: 1760 44^th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre

Location: Grand Rapids, MI

Position Type: Full-time, Evaluation Hire   

 

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the Apple App Store or Google Play.

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