Customer Service Representative - $23.41/hr

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Located in Spokane, WA

Salary: $23.41/hr

Customer Service Representative

$23.41/hour
Temporary Assignment (Through September 18, 2026)
Monday–Thursday Schedule with Short Friday

We are seeking a professional and detail-oriented Customer Service Representative to support a busy utility office during an extended leave coverage assignment. This role is ideal for someone who enjoys helping customers, handling a variety of administrative tasks, and working in a fast-paced, structured environment.

Why You’ll Love This Opportunity

• Long-term temporary assignment with a consistent schedule
• Variety of customer service, administrative, and clerical responsibilities
• Opportunity to work in a professional office supporting essential community services
• Fast-paced environment with meaningful daily interaction with customers
• Strong opportunity to build experience in utilities and office operations

Schedule

• Monday–Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 11:30 AM

Compensation

• $23.41 per hour

What You’ll Be Doing

• Answer and route incoming calls using a multi-line phone system
• Greet customers and visitors and direct them appropriately
• Assist customers with billing inquiries, payment arrangements, account changes, and energy assistance questions
• Process payments received in person, by mail, or over the phone
• Prepare service orders for account setups, disconnects, repairs, meter requests, and related services
• Respond to customer questions regarding usage, rates, outages, and utility services
• Process late notices, fees, and service disconnections as needed
• Maintain accurate customer records and electronic account information
• Sort mail, manage files, and generate or update reports using Microsoft Excel
• Balance cash transactions and maintain a daily cash drawer
• Provide professional and confidential customer service at all times

What We’re Looking For

• Strong customer service and communication skills
• Comfortable working with phone systems and multiple software programs
• Basic to intermediate Microsoft Excel skills
• High attention to detail and strong organizational ability
• Ability to work in a fast-paced environment with frequent interruptions
• Basic math and cash-handling experience
• Ability to work independently and exercise sound judgment
• Previous experience in customer service, billing, utilities, or administrative roles is preferred

Work Environment

• Office-based setting with frequent customer interaction
• Fast-paced environment with shifting priorities throughout the day

Physical Requirements

• Prolonged sitting and computer use
• Frequent use of phone and keyboard systems
• Occasional standing, walking, and light lifting typical of office duties

Benefits of Working With Us

• Medical Plan
• Holiday Pay (6 Observed Holidays)
• 401(k) Retirement Savings Plan
• Employee Referral Bonus Program
• Training Provided
• Weekly Pay
• No Fees to Job Seekers—Ever

Ready to Apply?

If you enjoy customer interaction and detailed administrative work in a professional office environment, we encourage you to apply today.

Apply Now