Plumbing Dispatcher ($15-$16 per hour)

Top Job

Located in Montgomery, AL

Salary: $15-$16 per hour

Job Title: Plumbing Dispatcher ($15-$16 per hour)
Company: Express Employment Professionals
Location: Montgomery, AL
Job Type: Full-time
Pay Range: $15-$16 per hour

Position Summary:
The Plumbing Dispatcher is responsible for coordinating and scheduling service calls, managing technician routes, and ensuring excellent customer service. This role acts as the communication hub between customers, technicians, and management to ensure efficient operations and timely service delivery.

Key Responsibilities:

• Schedule and dispatch plumbers to residential and commercial service calls based on priority, location, and technician skill set
• Answer incoming customer calls, emails, and service requests in a professional and courteous manner
• Create and manage daily schedules to maximize technician productivity and efficiency
• Monitor technician progress throughout the day and adjust schedules as needed
• Provide clear job details, directions, and customer information to technicians
• Maintain accurate records of service calls, work orders, and customer information in dispatch software/CRM
• Follow up with customers regarding service timing, delays, or completion
• Communicate with customers regarding estimates, arrival times, and service updates
• Handle customer concerns or complaints and escalate issues when necessary
• Coordinate emergency service calls after hours when required
• Assist with invoicing, job closing, and documentation as needed

Qualifications:

• High school diploma or equivalent required
• 2+ years of dispatching, scheduling, or customer service experience (preferred in plumbing, HVAC, or service industry)
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to remain calm and professional under pressure
• Basic computer skills and experience with dispatching software, CRM systems, or Microsoft Office
• Strong problem-solving and decision-making abilities

Skills & Competencies:

• Time management and prioritization
• Customer service orientation
• Attention to detail
• Team collaboration
• Adaptability and flexibility
• Conflict resolution

Work Environment:

• Office-based position with frequent phone and computer use
• May include occasional evening, weekend, or on-call shifts depending on business needs

HEALTH BENEFITS OFFERED!

If you are a reliable and motivated individual, we would love to hear from you. To apply, please submit your updated resume to jobs.montgomeryal@expresspros.com. Please mention "Dispatcher" in the subject line.

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