Customer Service Representative

Located in Brunswick, GA

JOB DESCRIPTION

• Responsible for answering customer calls in a timely and professional manner. 
• Identify and assess customer needs to generate soltuions that exceed expectations.
• Respond to customers with accurate and complete information by using system tools and resources.
• Build sustainable relationships and trust with customers through open and interactive communication. 
• Repsond to customers for inventory quesitons, quotes, and product availability. 
• Manage customer complaints to provide situationally based solutions within the time limits and complete follow ups to ensure resolution and satisfaction. 
• Properly document all customer interactions. 
• Other duties as assigned. 

EDUCATION/EXPERIENCE

• High school diploma or GED.
• 1-3 years of proven customer service experience.
• Strong phone contact handling skills and active listening capability.
• Familiarity with CRM systems and practices.