Call Center Agent

Top Job

Located in Tuscaloosa, AL

Salary: $13/hour

A busy call center is in need of Call Center Reps - Work Remotely

Job Title: Healthcare Call Center Representative (Non Clinical)
Read Before Applying -this role has set schedules, training requirements, and home office standards. Please review carefully to ensure you can fully commit.
Assignment:
* Make outbound calls to healthcare members
* Share information about recent and upcoming appointments
* Inform members about available programs and services
* Verify name and date of birth for HIPAA compliance
* Follow simple scripts and document calls
Note: This is a non clinical role. No medical advice, diagnosis, or treatment discussions.
Work Schedule (EST):
Monday-Friday: 9:00 AM - 5:30 PM, 9:30 AM - 6:00 PM or 10:00 AM - 6:30 PM - $13/hour
Training Details:
* One week of training, typically 10:00 AM - 5:00PM EST
* Full participation is required
* No absences or late arrivals during training
* No time off during the first 30 days after launch
* After 30 days: time off requires 72 hours' notice
Work From Home Requirements:
* Quiet, dedicated room with a door
* No background noise (children, TV, music, pets, alarms, etc.)
Technical Requirements:
* Personal computer and internet required
* Windows 11 only (no Windows 10, Mac, or Chromebook)
* Intel i5 / AMD A10 / Ryzen 3+
* 8 GB RAM minimum
* 500 GB HDD or 256 GB SSD
* Internet: 50 Mbps download / 20 Mbps upload minimum
* No VPN or proxy use
* Wired USB headset only
* Must allow IT support for setup and troubleshooting

 

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