Customer Service Administrator

Top Job

Located in Littleton, MA

Salary: $25-$27/hr

We are actively seeking a Customer Service Administrator for a home services company in Littleton, MA. This position plays a key role in supporting customers, scheduling service calls, dispatching field technicians, and providing administrative support to ensure smooth daily operations. 

 

Responsibilities: 

• Answer incoming customer calls professionally and provide excellent customer service 

• Schedule service appointments and prioritize customer requests 

• Dispatch service technicians and communicate schedule updates 

• Handle customer questions and concerns professionally while providing excellent customer service  

• Resolve issues and help de-escalate customer concerns when needed 

• Prepare service packets and related documentation 

• Contact customers to schedule routine maintenance and service appointments 

• Process customer invoices and payments 

• Scan and maintain electronic records 

• Provide general administrative support as needed 

 

Requirements 

• High school diploma or GED required 

• 2+ years of customer service, dispatching, call center, or administrative experience required 

• Proficiency with Microsoft Office, including Teams and Excel 

• Tech-savvy with the ability to quickly learn new software and systems 

• Strong communication, organizational, and customer service skills 

• Ability to multitask and work effectively in a fast-paced environment 

 

Schedule: 

• Monday-Friday, 7:30 AM - 4:30 PM 

 

Pay: 

• $25-$27/hr, depending on experience 

 

Benefits: 

• Health insurance 

• 401(k) retirement plan 

• Sick pay 

• Paid holidays 

• Monthly employee contests with gift cards and prizes 

 

This is an approximately 3-month temporary assignment covering a maternity leave, with the potential for extension or long-term employment based on business needs. 

 

To apply, please send your resume to Jobs.ActonMA@expresspros.com or call 978-615-4221 for more information. 

Apply Now